04-20-98-Resolution-Citizen Complaint Procedures Texas Community Development Program-04/20/1998CITY OF SANGER, TEXAS, CITIZEN COMPLAINT PROCEDURES
for the
TEXAS COMMUNITY DEVELOPMENT PROGRAM
In order to comply with the Texas Department of Economic Complaint System, 10 T.A.C. Sec
178.1 and 178.2, the following citizen complaint procedures, adopted by the City of Sanger,
Denton County, Texas, are intended to provide a timely written response to all complaints and
grievances made against the Sanger, Denton County, Texas, Community Development Program
efforts:
1) A person who has a comment or complaint about the services funded or to be funded by
a block grant administered by the City, may submit such comment or complaint in
writing to the City Manager who is responsible for administering the block grant
program.
2) The City Administrator shall, within five working days of receiving the comments or
complaints, conduct an investigation into same, determine an appropriate response to
same and so advise the person who made said comments or complaints, in writing. If,
for any reason this cannot be done, the City Manager will, within five working days of
receiving the comment or complaint, advise the person making the comment or
complaint, in writing, why the response cannot be provided within five working days of
receiving the comment or complaint, and when a response can be expected.
3) The City Administrator shall notify the person who made same comment or complaint,
in writing, of the final results of any investigation conducted. Unless unusual
circumstances interfere, all investigative action and reports documenting the findings of
same should be accomplished prior to the 15th working day after the comments or
complaints were originally received. Should this final response be delayed, the person
making the comments or complaints, must be so advised in writing, to include the
problems being encountered and a new date for final resolution of the comment or
complaint.
4) A copy of the above outlined comment and/or complaint procedures can be obtained at
the City Hall in the City of Sanger, Denton County, Texas, between the hours of 8:00
A.M. and 4#30 P.M., Monday through Friday (except holidays).
PASSED AND APPROVED by the City Council of the City of Sanger, Denton County, Texas
goveriung body on April 20, 1998. .�'% ,.,
ATTEST:
f3�>a If,
Rosalie Chavez, City
Coker III, Mayor